Complaints Procedure

At GETA PROPERTY, we are committed to providing exceptional service to our clients. However, we understand that there may be times when you are not satisfied with our services. We take all complaints seriously and aim to resolve them promptly and fairly. Please follow the steps below if you wish to make a complaint.

Step 1: Contact Us

If you have a complaint, please contact us as soon as possible so we can address your concerns. You can reach us via:

Please provide as much detail as possible, including your name, contact information, property address (if applicable), and a clear description of your complaint.

Step 2: Acknowledgment

Upon receiving your complaint, we will acknowledge it within 2 working days. We will provide you with the name and contact details of the person handling your complaint.

Step 3: Investigation

We will thoroughly investigate your complaint. This may involve reviewing relevant documents, speaking with team members involved, and possibly contacting you for further information. Our goal is to fully understand the issue and find a suitable resolution.

Step 4: Response

We aim to respond to all complaints within 10 working days. If the matter is complex and requires more time, we will keep you informed of the progress and provide an estimated response time.

Step 5: Resolution

Our response will detail our findings and outline the steps we will take to resolve your complaint. If you are satisfied with the proposed resolution, we will implement it as quickly as possible. If you are not satisfied, please let us know, and we will discuss alternative solutions.

Step 6: Escalation

If you feel that your complaint has not been resolved to your satisfaction, you can escalate the matter to a higher authority within our company. Please contact:

Step 7: External Resolution

If you are still not satisfied with our final response, you may seek further advice or raise your complaint with an external body such as:

Our Commitment

At GETA PROPERTY, we are dedicated to continuously improving our services. We value your feedback and use it to enhance our processes and customer experience. Thank you for bringing your concerns to our attention, and we appreciate your patience as we work to resolve them.

For any further questions or assistance, please do not hesitate to contact us.

For more information or to make a complaint, please contact us at info@getaproperty.com.

Last updated: 27 May 2024.